Privacy policy

Orchestrated Systems (“we”, “us”) respects your privacy. This policy explains how we handle personal data when you use orchestratedsystems.digital or contact us about invoice reconciliation reviews and related services.

Who we are

Controller: Orchestrated Systems, 28 Long Street, Millbrook, SO15 0XN, United Kingdom. Contact: reviews@orchestratedsystems.digital, +44 070 8479 1788.

Data we collect

• Identity and contact details you submit (name, email, phone, organisation context).
• Enquiry content, including the engagement type you select and free-text messages.
• Technical data such as browser type and approximate location derived from IP, where logs are retained by our hosting provider.
• Cookie preference stored locally in your browser when you respond to the consent banner.

Purposes and lawful bases

• Responding to enquiries and scoping potential engagements — legitimate interests or steps prior to a contract.
• Administering accepted engagements — contract performance.
• Operating and securing the website — legitimate interests.
• Optional analytics cookies — consent, where you accept via the banner.

Sharing

We do not sell personal data. We may share data with IT and hosting providers under confidentiality terms, professional advisors where required, or authorities when legally obliged. Engagement work may involve limited sharing with your nominated contacts at your organisation.

Retention

Enquiry records are kept only as long as needed to respond and for a reasonable follow-up period (typically up to 24 months if no engagement starts), unless a longer period is required for legal claims or engagement files. Engagement files follow periods stated in the engagement letter.

International transfers

Where providers process data outside the UK, we use appropriate safeguards such as UK-approved transfer mechanisms.

Your rights

Under UK GDPR you may request access, rectification, erasure, restriction, objection, or portability where applicable, and you may withdraw consent for optional cookies at any time by clearing site data or contacting us. You may complain to the Information Commissioner’s Office (ICO).

Security

We apply proportionate technical and organisational measures. No method of transmission is perfectly secure; please avoid sending highly sensitive invoice extracts via the public contact form.

Children

This site is directed at business users and is not intended for children.

Updates

We may update this policy; the date above reflects the latest revision.